:root{--complaints-primary:#8b5cf6;--complaints-primary-dark:#7c3aed;--complaints-primary-light:#a78bfa;--complaints-success:#10b981;--complaints-warning:#f59e0b;--complaints-error:#ef4444;--complaints-info:#3b82f6;--complaints-text-dark:#1f2937;--complaints-text-muted:#6b7280;--complaints-bg-light:#f9fafb;--complaints-border:#e5e7eb;--complaints-white:#fff;--complaints-shadow-sm:0 1px 2px rgba(0,0,0,.05);--complaints-shadow-md:0 4px 6px rgba(0,0,0,.1);--complaints-shadow-lg:0 10px 15px rgba(0,0,0,.1);--complaints-shadow-xl:0 20px 25px rgba(0,0,0,.15);--complaints-radius-sm:6px;--complaints-radius-md:12px;--complaints-radius-lg:16px;--complaints-radius-xl:20px;--complaints-transition:all .3s ease}.breadcrumbs{background:var(--complaints-bg-light);padding:15px 0;border-bottom:1px solid var(--complaints-border)}.breadcrumb-link{color:var(--complaints-text-muted);text-decoration:none;transition:var(--complaints-transition)}.breadcrumb-link:hover{color:var(--complaints-primary)}.breadcrumb-separator{margin:0 10px;color:var(--complaints-text-muted)}.breadcrumb-current{color:var(--complaints-primary);font-weight:600}.complaints-hero{background:linear-gradient(135deg,var(--complaints-primary) 0%,var(--complaints-primary-dark) 100%);padding:100px 0 80px;color:var(--complaints-white);position:relative;overflow:hidden}.complaints-hero::before{content:'';position:absolute;top:0;left:0;right:0;bottom:0;background:url(data:image/svg+xml,<svg\ xmlns=\"http://www.w3.org/2000/svg\"\ viewBox=\"0\ 0\ 100\ 100\"><defs><pattern\ id=\"dots\"\ width=\"20\"\ height=\"20\"\ patternUnits=\"userSpaceOnUse\"><circle\ cx=\"10\"\ cy=\"10\"\ r=\"1.5\"\ fill=\"rgba\(255,255,255,0.1\)\"/></pattern></defs><rect\ width=\"100\"\ height=\"100\"\ fill=\"url\(%23dots\)\"/></svg>);animation:complaints-float 25s ease-in-out infinite;pointer-events:none}@keyframes complaints-float {
    0%, 100% { transform: translateY(0px); }
    50% { transform: translateY(-20px); }
}.hero-grid{display:grid;grid-template-columns:1fr 1fr;gap:80px;align-items:center}.hero-badge{display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.15);padding:10px 20px;border-radius:25px;font-size:.9rem;font-weight:600;margin-bottom:30px;backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.2);position:relative;z-index:2}.hero-title{font-size:3.5rem;font-weight:800;margin-bottom:24px;text-shadow:0 2px 4px rgba(0,0,0,.3);position:relative;z-index:2;line-height:1.1}.hero-subtitle{font-size:1.25rem;opacity:.9;margin-bottom:40px;line-height:1.6;position:relative;z-index:2}.hero-stats{display:flex;gap:40px;position:relative;z-index:2}.stat-item{text-align:center}.stat-number{font-size:2.5rem;font-weight:800;display:block;margin-bottom:8px;text-shadow:0 1px 3px rgba(0,0,0,.3);line-height:1}.stat-label{font-size:.9rem;opacity:.85;font-weight:500}.hero-visual{display:flex;justify-content:center;align-items:center;position:relative;z-index:2}.feedback-illustration{position:relative;width:300px;height:300px}.feedback-icons{position:absolute;top:0;left:0;right:0;bottom:0}.feedback-icon{position:absolute;width:60px;height:60px;background:rgba(255,255,255,.15);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.5rem;backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.2);animation:complaints-bounce 3s ease-in-out infinite}.feedback-icon:nth-child(1) {top:20px;left:20px;animation-delay:0s}.feedback-icon:nth-child(2) {top:20px;right:20px;animation-delay:.5s}.feedback-icon:nth-child(3) {bottom:20px;right:20px;animation-delay:1s}.feedback-icon:nth-child(4) {bottom:20px;left:20px;animation-delay:1.5s}@keyframes complaints-bounce {
    0%, 100% { transform: translateY(0px) scale(1); }
    50% { transform: translateY(-10px) scale(1.1); }
}.feedback-message{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.message-bubble{background:var(--complaints-white);color:var(--complaints-text-dark);padding:20px;border-radius:20px;box-shadow:var(--complaints-shadow-lg);position:relative;max-width:200px;text-align:center}.message-bubble::after{content:'';position:absolute;bottom:-10px;left:50%;transform:translateX(-50%);border:10px solid transparent;border-top-color:var(--complaints-white)}.section-header{text-align:center;margin-bottom:60px}.section-title{font-size:2.8rem;font-weight:800;color:var(--complaints-text-dark);margin-bottom:20px;line-height:1.2}.section-subtitle{font-size:1.2rem;color:var(--complaints-text-muted);max-width:700px;margin:0 auto;line-height:1.6}.complaint-types{padding:100px 0;background:var(--complaints-white)}.types-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:30px}.type-card{background:var(--complaints-white);border:2px solid var(--complaints-border);border-radius:var(--complaints-radius-xl);padding:40px 30px;text-align:center;transition:var(--complaints-transition);cursor:pointer;position:relative;overflow:hidden}.type-card::before{content:'';position:absolute;top:0;left:0;right:0;height:4px;background:var(--complaints-primary);transform:scaleX(0);transition:transform .3s ease}.type-card:hover::before{transform:scaleX(1)}.type-card:hover{transform:translateY(-10px);box-shadow:var(--complaints-shadow-xl);border-color:var(--complaints-primary)}.type-icon{width:80px;height:80px;border-radius:var(--complaints-radius-lg);display:flex;align-items:center;justify-content:center;color:var(--complaints-white);font-size:2rem;margin:0 auto 25px}.complaint-icon{background:linear-gradient(135deg,var(--complaints-error),#fca5a5)}.suggestion-icon{background:linear-gradient(135deg,var(--complaints-warning),#fcd34d)}.feedback-icon{background:linear-gradient(135deg,var(--complaints-success),#6ee7b7)}.question-icon{background:linear-gradient(135deg,var(--complaints-info),#93c5fd)}.type-title{font-size:1.5rem;font-weight:700;color:var(--complaints-text-dark);margin-bottom:15px}.type-description{color:var(--complaints-text-muted);line-height:1.6;margin-bottom:20px}.type-time{display:flex;align-items:center;justify-content:center;gap:8px;color:var(--complaints-primary);font-size:.9rem;font-weight:600}.complaint-form-section{padding:100px 0;background:var(--complaints-bg-light)}.form-wrapper{max-width:800px;margin:0 auto;background:var(--complaints-white);border-radius:var(--complaints-radius-xl);box-shadow:var(--complaints-shadow-lg);overflow:hidden}.form-header{background:linear-gradient(135deg,var(--complaints-primary),var(--complaints-primary-dark));color:var(--complaints-white);padding:40px;text-align:center}.form-title{font-size:2rem;font-weight:700;margin-bottom:10px}.form-subtitle{opacity:.9;font-size:1.1rem}.complaint-form{padding:40px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:25px;margin-bottom:25px}.form-group{display:flex;flex-direction:column;gap:8px}.form-label{font-size:1rem;font-weight:600;color:var(--complaints-text-dark)}.required{color:var(--complaints-error)}.form-input,.form-select,.form-textarea{padding:15px 20px;border:2px solid var(--complaints-border);border-radius:var(--complaints-radius-md);font-size:1rem;transition:var(--complaints-transition);background:var(--complaints-white);font-family:inherit}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--complaints-primary);box-shadow:0 0 0 3px rgba(139,92,246,.1)}.form-textarea{resize:vertical;min-height:150px;line-height:1.6}.form-hint{font-size:.875rem;color:var(--complaints-text-muted);line-height:1.4}.form-actions{display:flex;gap:20px;margin-top:30px}.btn{display:inline-flex;align-items:center;gap:10px;padding:16px 32px;border-radius:25px;text-decoration:none;font-weight:600;font-size:1rem;transition:var(--complaints-transition);border:2px solid transparent;cursor:pointer;text-align:center;line-height:1}.btn-primary{background:linear-gradient(135deg,var(--complaints-primary),var(--complaints-primary-dark));color:var(--complaints-white);border-color:transparent}.btn-primary:hover{transform:translateY(-2px);box-shadow:0 10px 25px rgba(139,92,246,.4)}.btn-outline{background:transparent;color:var(--complaints-primary);border-color:var(--complaints-primary)}.btn-outline:hover{background:var(--complaints-primary);color:var(--complaints-white);transform:translateY(-2px)}.btn-large{padding:18px 36px;font-size:1.1rem}.form-note{text-align:center;font-size:.9rem;color:var(--complaints-text-muted);margin-top:25px;line-height:1.5}.form-note a{color:var(--complaints-primary);text-decoration:none}.form-note a:hover{text-decoration:underline}.alert{padding:15px 20px;border-radius:var(--complaints-radius-md);display:flex;align-items:center;gap:12px;margin-bottom:25px;font-size:1rem;font-weight:500}.alert-success{background:rgba(16,185,129,.1);color:#047857;border:1px solid rgba(16,185,129,.3)}.alert-error{background:rgba(239,68,68,.1);color:#dc2626;border:1px solid rgba(239,68,68,.3)}.process-steps{padding:100px 0;background:var(--complaints-white)}.steps-timeline{margin-top:60px;position:relative}.steps-timeline::before{content:'';position:absolute;left:40px;top:0;bottom:0;width:4px;background:linear-gradient(180deg,var(--complaints-primary),var(--complaints-primary-light));border-radius:2px}.step-item{display:flex;gap:40px;margin-bottom:60px;position:relative}.step-item:last-child{margin-bottom:0}.step-marker{position:relative;z-index:2}.step-number{width:80px;height:80px;background:linear-gradient(135deg,var(--complaints-primary),var(--complaints-primary-dark));border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--complaints-white);font-size:1.5rem;font-weight:800;box-shadow:0 10px 25px rgba(139,92,246,.3)}.step-icon{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);font-size:1.2rem;opacity:.3}.step-content{flex:1;padding-top:15px}.step-title{font-size:1.8rem;font-weight:700;color:var(--complaints-text-dark);margin-bottom:15px}.step-description{color:var(--complaints-text-muted);line-height:1.7;margin-bottom:15px;font-size:1.1rem}.step-time{display:flex;align-items:center;gap:8px;color:var(--complaints-primary);font-weight:600;font-size:.95rem}.contact-info{padding:100px 0;background:var(--complaints-bg-light)}.contact-grid{display:grid;grid-template-columns:1fr 1fr;gap:60px;align-items:start}.contact-title{font-size:2.5rem;font-weight:800;color:var(--complaints-text-dark);margin-bottom:20px}.contact-description{color:var(--complaints-text-muted);font-size:1.2rem;line-height:1.6;margin-bottom:40px}.contact-options{display:flex;flex-direction:column;gap:25px}.contact-option{display:flex;align-items:center;gap:20px;padding:25px;background:var(--complaints-white);border-radius:var(--complaints-radius-lg);box-shadow:var(--complaints-shadow-md);transition:var(--complaints-transition)}.contact-option:hover{transform:translateY(-5px);box-shadow:var(--complaints-shadow-xl)}.contact-icon{width:60px;height:60px;background:linear-gradient(135deg,var(--complaints-primary),var(--complaints-primary-dark));border-radius:var(--complaints-radius-md);display:flex;align-items:center;justify-content:center;color:var(--complaints-white);font-size:1.5rem;flex-shrink:0}.contact-details h4{font-size:1.2rem;font-weight:600;color:var(--complaints-text-dark);margin-bottom:5px}.contact-details p{color:var(--complaints-primary);font-weight:600;margin-bottom:5px}.contact-hours{color:var(--complaints-text-muted);font-size:.9rem}.quality-card{background:var(--complaints-white);border-radius:var(--complaints-radius-xl);padding:40px;box-shadow:var(--complaints-shadow-lg);border:1px solid var(--complaints-border)}.quality-header{text-align:center;margin-bottom:30px}.quality-icon{width:80px;height:80px;background:linear-gradient(135deg,var(--complaints-warning),#fcd34d);border-radius:50%;display:flex;align-items:center;justify-content:center;color:var(--complaints-white);font-size:2rem;margin:0 auto 20px}.quality-header h3{font-size:1.8rem;font-weight:700;color:var(--complaints-text-dark)}.quality-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:30px}.quality-stat{text-align:center;padding:20px 10px;background:var(--complaints-bg-light);border-radius:var(--complaints-radius-md)}.stat-value{font-size:2rem;font-weight:800;color:var(--complaints-primary);margin-bottom:5px}.stat-label{font-size:.9rem;color:var(--complaints-text-muted)}.quality-commitment h4{font-size:1.2rem;font-weight:600;color:var(--complaints-text-dark);margin-bottom:15px}.quality-commitment ul{list-style:none;padding:0}.quality-commitment li{display:flex;align-items:center;gap:10px;padding:8px 0;color:var(--complaints-text-muted)}.quality-commitment li i{color:var(--complaints-success);font-size:1.1rem}.form-input.error,.form-select.error,.form-textarea.error{border-color:var(--complaints-error);box-shadow:0 0 0 3px rgba(239,68,68,.1)}.field-error{color:var(--complaints-error);font-size:.875rem;margin-top:5px;display:flex;align-items:center;gap:5px}.loading{position:relative;pointer-events:none}.loading::after{content:'';position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:20px;height:20px;border:2px solid rgba(255,255,255,.3);border-top:2px solid var(--complaints-white);border-radius:50%;animation:complaints-spin 1s linear infinite}@keyframes complaints-spin {
    0% { transform: translate(-50%, -50%) rotate(0deg); }
    100% { transform: translate(-50%, -50%) rotate(360deg); }
}.complaints-hero::after{content:'';position:absolute;bottom:-1px;left:0;right:0;height:50px;background:url(data:image/svg+xml,<svg\ xmlns=\"http://www.w3.org/2000/svg\"\ viewBox=\"0\ 0\ 1200\ 120\"\ preserveAspectRatio=\"none\"><path\ d=\"M0,60\ C300,100\ 900,20\ 1200,60\ L1200,120\ L0,120\ Z\"\ fill=\"%23ffffff\"/></svg>) no-repeat center bottom;background-size:cover;z-index:2}.complaint-types::after{content:'';position:absolute;bottom:-1px;left:0;right:0;height:50px;background:url(data:image/svg+xml,<svg\ xmlns=\"http://www.w3.org/2000/svg\"\ viewBox=\"0\ 0\ 1200\ 120\"\ preserveAspectRatio=\"none\"><path\ d=\"M0,60\ C300,20\ 900,100\ 1200,60\ L1200,120\ L0,120\ Z\"\ fill=\"%23f9fafb\"/></svg>) no-repeat center bottom;background-size:cover;z-index:2;position:relative}.complaint-form-section::after{content:'';position:absolute;bottom:-1px;left:0;right:0;height:50px;background:url(data:image/svg+xml,<svg\ xmlns=\"http://www.w3.org/2000/svg\"\ viewBox=\"0\ 0\ 1200\ 120\"\ preserveAspectRatio=\"none\"><path\ d=\"M0,60\ C300,100\ 900,20\ 1200,60\ L1200,120\ L0,120\ Z\"\ fill=\"%23ffffff\"/></svg>) no-repeat center bottom;background-size:cover;z-index:2;position:relative}.process-steps::after{content:'';position:absolute;bottom:-1px;left:0;right:0;height:50px;background:url(data:image/svg+xml,<svg\ xmlns=\"http://www.w3.org/2000/svg\"\ viewBox=\"0\ 0\ 1200\ 120\"\ preserveAspectRatio=\"none\"><path\ d=\"M0,60\ C300,20\ 900,100\ 1200,60\ L1200,120\ L0,120\ Z\"\ fill=\"%23f9fafb\"/></svg>) no-repeat center bottom;background-size:cover;z-index:2;position:relative}@media (max-width:1200px){.hero-grid{gap:60px}.contact-grid{gap:50px}}@media (max-width:992px){.hero-grid{grid-template-columns:1fr;gap:40px;text-align:center}.contact-grid{grid-template-columns:1fr;gap:40px}.form-row{grid-template-columns:1fr}.quality-stats{grid-template-columns:1fr;gap:15px}}@media (max-width:768px){.hero-title{font-size:2.5rem}.section-title{font-size:2.2rem}.hero-stats{flex-direction:column;gap:20px}.types-grid{grid-template-columns:1fr}.form-actions{flex-direction:column}.steps-timeline::before{left:20px}.step-item{gap:20px}.step-number{width:60px;height:60px;font-size:1.2rem}.complaints-hero{padding:80px 0 60px}.complaint-types,.complaint-form-section,.process-steps,.contact-info{padding:60px 0}}@media (max-width:576px){.hero-title{font-size:2rem}.section-title{font-size:1.8rem}.form-wrapper{margin:0 15px}.form-header,.complaint-form{padding:30px 20px}.contact-option{padding:20px 15px}.quality-card{padding:30px 20px}.btn{width:100%;justify-content:center}}@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}.btn:focus,.form-input:focus,.form-select:focus,.form-textarea:focus{outline:2px solid var(--complaints-primary);outline-offset:2px}@media (prefers-contrast:high){:root{--complaints-primary:#6b21a8;--complaints-text-dark:#000;--complaints-border:#000;--complaints-bg-light:#fff}.type-card,.quality-card,.contact-option{border:2px solid #000}}@keyframes complaints-slideInUp {
    from {
        opacity: 0;
        transform: translateY(30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}.animate-in{animation:complaints-slideInUp .6s ease forwards}